Frequently Asked Questions
Questions About Us
TRUCKION was founded in 2008 as a local dealer and expanded globally in 2016. We act as a direct export arm with deep factory partnerships, ensuring factory-direct pricing and strict quality control without intermediary markups.
We have delivered over 98,000 trucks worldwide. We provide verified Bill of Lading copies, client references from your region, and video evidence of recent shipments to validate our history.
Yes. All new trucks come with standard manufacturer warranties. For used units, we offer optional extended warranty packages covering engine and transmission for 6–12 months.
Yes, we welcome serious buyers to visit our headquarters and inspection yards. We assist with invitation letters for visas and arrange factory tours for firsthand verification.
Our 17+ years of experience, 98,000+ unit delivery record, and focus on long-term partnerships set us apart. We combine factory-direct pricing with white-glove export logistics.
Yes. We provide comprehensive parts catalogs with every shipment and can include initial spare part kits in your container. We maintain supply chains for critical components.
We have a structured resolution process. If a defect is identified, we analyze remotely via video, ship replacement parts immediately, or coordinate with local service partners.
Yes. Many clients start with a single unit to evaluate performance. We offer competitive pricing even on single units, with options to scale to bulk orders subsequently.
Likely yes. With 98,000+ units shipped globally, we have clients in most major markets. Contact us with your location, and we will connect you with local partners where permitted.
Absolutely. We hold all necessary Chinese export licenses, customs registrations, and international trade certifications required to legally ship heavy equipment worldwide.
Product & Quality
We equip trucks with reliable engines including Cummins, Weichai, Yuchai, and Sinotruk. We select engines based on your need for power, fuel efficiency, and local service availability.
We supply both. We offer brand-new units directly from production lines and rigorously inspected pre-owned trucks to balance budget and performance.
Yes. Beyond standard dump and cargo trucks, we manufacture concrete mixers, tankers, refrigerated units, crane trucks, and garbage compactors tailored to specific needs.
Every used truck undergoes a 120-point inspection covering chassis, engine, brakes, and electronics. We provide detailed photographic and video reports before final payment.
Yes. Every vehicle comes with complete operation and maintenance manuals in English, plus digital diagnostic software and wiring diagrams for your mechanics.
We primarily supply Left-Hand Drive (LHD). However, we can source Right-Hand Drive (RHD) configurations for specific markets like Southeast Asia upon request.
Our range covers light duty (5 tons) to ultra-heavy mining trucks (100+ tons). Standard dump trucks typically range from 20 to 40 tons payload.
Yes. We supply engines ranging from Euro 2 to Euro 5/VI standards, ensuring certification matches your destination’s import regulations.
Absolutely. We configure vehicles with adjusted gear ratios, enhanced cooling systems, and heavy-duty suspensions specifically for your local climate and road conditions.
With proper maintenance, our heavy-duty trucks are engineered for 10–15 years of rigorous service using high-strength steel frames and durable components.
Pricing, Payment & Value
We accept Telegraphic Transfer (T/T) with standard deposit terms and Irrevocable Letters of Credit (L/C) from top-tier banks for large fleet orders.
No. Our quotations are transparent, outlining FOB price, inland transport, documentation, and freight. There are no surprise charges once the contract is signed.
We quote both FOB (Free on Board) and CIF (Cost, Insurance, Freight). FOB gives you shipping control; CIF offers a hassle-free delivered price to your port.
Yes. Registered dealers receive tiered wholesale pricing based on annual volume. Contact us to discuss becoming an authorized TRUCKION partner.
For partners committing to significant volumes, we offer exclusive distribution rights for specific regions to protect your market investment.
We welcome single unit trials. Wholesale pricing applies to container loads (typically 2–4 units). Bulk fleet orders receive the most competitive rates.
Currently, we accept traditional banking methods (T/T and L/C) to ensure full regulatory compliance. Crypto payments are not supported at this time.
Yes. We welcome third-party inspections (SGS, BV) at our yard before the final balance is paid. We also provide detailed video inspections for remote verification.
We do not provide direct financing but can issue Proforma Invoices and documents required for you to secure trade finance from your local banks.
Yes. Pricing scales with quantity. Larger orders unlock significant discounts on unit cost, shipping consolidation, and spare parts packages.
Logistics & Shipping
We utilize Roll-on/Roll-off (RoRo) for drivable units and 40ft High Cube containers for smaller trucks or mixed loads with professional disassembly.
Africa takes 25–35 days, Southeast Asia 10–20 days, and Latin America 35–45 days. We provide real-time vessel tracking once the Bill of Lading is issued.
We handle all export customs in China and provide full documentation (Certificate of Origin, Invoice, BL) to facilitate your import clearance.
Insurance is available as an add-on. We strongly recommend All-Risk Marine Insurance and can arrange this on your behalf.
Trucks are partially disassembled and securely welded to steel frames inside the container. We use moisture absorbers and wax coating for sea protection.
We ship from major hubs including Shanghai, Ningbo, Qingdao, Tianjin, and Guangzhou, selecting the port closest to the factory to reduce costs.
Yes. We specialize in consolidated container loads, allowing you to mix dump trucks, tractors, and spare parts to optimize freight costs.
Yes. We coordinate multimodal transport to landlocked destinations in Africa and Central Asia, managing sea-to-rail or sea-to-truck handovers.
We provide the vessel name and voyage number for real-time tracking via maritime platforms, plus weekly status updates from our team.
You receive Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and inspection certificates. Digital copies are sent immediately upon shipment.
Partnerships & After-Sales
Yes. We have extensive experience fulfilling government contracts, providing bid bonds, performance guarantees, and adhering to public procurement compliance.
Yes. For large orders, we apply your company livery, logos, and custom color schemes at the factory before shipment.
We offer remote technical training via video and manuals. For large fleet deals, we can arrange for our engineers to visit your site for on-ground training.
Standard models are often ready within 7–15 days. Customized or bulk orders typically take 20–30 days from deposit receipt to shipment readiness.
Returns are rare due to shipping costs. If a unit arrives significantly not as described, we resolve via parts replacement, compensation, or credit towards future orders.
Yes. We encourage framework agreements that lock in pricing tiers and priority production slots for 1–3 years to ensure supply stability.
Email sales@truckion.com with your company profile and target market. Our team will propose a collaboration model suited to your business goals.
Our sales team operates Mon-Sat CST. For urgent operational issues regarding shipped fleets, we have an emergency contact channel for critical breakdowns.
Yes. We provide clear photos of the VIN plate and chassis stamping for every unit, allowing you to verify authenticity before purchase.
Email sales@truckion.com with your required truck types, quantities, and destination port. We typically respond with a detailed quotation within 24 hours.
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